Support

Need help with Kranigo? Email us at topsol.org@gmail.com and we will get back to you.

What to include

• your device model and its iOS or Android version;
• the Kranigo version, shown under About & Legal in the app;
• what you did, what you expected and what happened instead. A screenshot or the exported PDF helps.

Please leave out project details you do not need to share.

Common questions

Where is my data stored?

Only on your device. Kranigo has no account and no server, so we cannot see, recover or restore your projects. See the privacy policy.

How do I keep a copy of my projects?

Your device backups (iCloud Backup on iPhone and iPad, Google backup on Android) can include the app's data, depending on your device settings. You can also export any project as a PDF.

How do I delete my data?

Delete projects and cranes in the app, or delete the app to remove everything it stored on that device. To have a support email deleted, write to topsol.org@gmail.com.

A number looks wrong

Stop and check before you lift. Kranigo is a planning aid only: verify against the manufacturer's load chart, the crane's RCI/LMI and site conditions, and have a competent person approve the plan. Then tell us what you saw so we can look into it. See the terms of use.